Customer Reviews
“Great Stay”
Reviewed 5th January 2012
I stayed in Dukes with my boyfriend over the New Year. The hotel was in a great location, only a 20 minute walk into the City Centre, and just beside Queen’s University, the Ulster Museum and the Botanic Gardens.
We were able to check in early, and our room was great. The décor was very modern with large TV, ipod docking station and great size bathroom with huge shower!
The staff were all very friendly and even offered us a free glass of champagne on arrival!
We had dinner in the restaurant on New Year’s Eve which was delicious and great value. The staff then offered to reserve us a table in the cocktail lounge after our meal which we accepted. The cocktails were fantastic and we really enjoyed the entertainment also.
Breakfast the next morning was lovely and cooked to order, while we helped ourselves to the cold buffet.
Although the hotel doesn’t have a car park, we found parking easily on University Street and we had no problems.
All in all we had a great stay, and will definitely be going back again.
“Friendly Staff”
Reviewed 2nd January 2012
All staff were very friendly and helpful. Both rooms and restaurant were immaculate. Would definitely stay here again.
“Great Weekend”
Reviewed 16th December 2011
Stayed here for a weekend in December as me and my friends were having Christmas Dinner on the Saturday night. The rooms were great, really spacious and nicely decorated. Dinner on the Saturday night was delicious especially as the restaurant was so busy!! We went into Claudine’s after our meal and had some cocktails which were also great! There was a DJ playing the Bar and was playing music for all ages along with Christmas Tunes which got everybody in great form! We decided to get breakfast to our room both mornings which came right on time and was just what we needed after our big night. All the staff were really friendly and could not do enough for us. Will definitely be back again next year!
“Great hotel, great staff, great stay”
Reviewed 11 December 2011
I booked this hotel for my husband and I to stay in on a night out in Belfast, we ended up not even leaving the hotel. The reception staff were very friendly on arrival and despite their being a problem with my booking, which was my fault, check in was still quick and efficient. They were willing to help us with any plans we wanted to make for the evening either inside the hotel or out in the town.
Our room was on the second floor and was absolutely huge with a glorious king size bed, sitting area and all the mod cons. A huge flat screen tv and i-pod doc which could be controlled from the bed. The bathroom was also really big with a lovely large bath and a very good power shower (we do judge our hotels by their showers I have to say.) There was a constant supply of hot water at any stage of the day.
We had booked a dinner package, again the restaurant and bar staff were very friendly despite being very busy with some large christmas parties in. The food again was really nice and didn’t suffer due to the christmas party bookings which does sometimes happen in hotels and bars. The restaurant was really luxuriously decorated and is a great place to spend an evening, which is what we did. There was an acoustic singer on while we were having our meal and later on there was a a dj both of whom were really good and made you want to stay.
Although we were at the front of the hotel we didn’t hear any noise from people of traffic outside. Breakfast was good, with kind a large selection of cereals and then the option of made to order hot breakfast. Again the staff were really friendly and always interested in having a chat if you want to.
On checkout we and one of the receptionists that checked us in and as usual friendly and efficient service.
I cannot praise this hotel highly enough, our stay was fabulous from start to finish and I have no doubt that if i need to stay in Belfast again I will be booking a room here.
Reviewed 4 December 2011
I have just had a wonderful weekend staying in Dukes hotel. The friendly staff and the excellent service we received helped make our weekend very special. Nothing was too much trouble. Rooms fabulous. Food fabulous. Cocktails fabulous. We had a great time dancing the night away in Claudines. This is the second year we have stayed here and it keeps getting better. We will be returning next year and probably during the year too. Our experience was so much better than we have had at supposedly 5 star hotels in Belfast. Thank you to you all.
“Fantastic Hotel – Great Weekend”
Reviewed 28 November 2011
If your looking for a stylish hotel with lovely staff then this is the place to stay! I booked this hotel for me and 8 friends for my best friends hen do in October. From booking I had to make two changes and the hotel staff was happy to help. When we arrived, we were so pleased. The room was the superior which was only £10 more, and what a room…..it was huge, comforting and modern. The staff were always on hand to answer our many questions, book taxis and recommend countless places. They never got tired of us asking, always wanting to make sure we had a great time. The bar served fantastic cocktails and the breakfast is superb! I can’t recommend this hotel enough and will definitely be going back.
Reviewed 24th November 2011
good morning, Just like to pay my compliments to the Dukes hotel, this was my First visit and Will most certainly not be the last one. I did book via booking.com and the room was all i am looking for in any hotel. Your staff was very helpfull, friendly and happy and the lady behind the reception deserves A special compliment. Also waiting for my ordered taxi which was very punctual i asked for a coffee and requesting the bill That was politely declined, that does not happen very often what wedescribe in holland as little Problem big effect….All i usually look for i a hotel which is not always there is a swimming pool and sauna but i notice That you have that available very close nearby
Reviewed 24 October 2011
Stayed at Dukes on Oct’ 21st and enjoyed all about the stay.
Initially greeted at reception and mentioned we were going out in the evening. The receptionist asked us a few questions then helped us by booking a taxi for us. Good service. Room, large and comfortable. Biggest flat screen that I’ve ever seen in a hotel room! Nice linen bedding, Good décor, Great bathroom with walk in shower, Nice towels and toiletries. Breakfast Freshly cooked and lovely quality, Fresh fruit also available. Overall very nice place to stay and would stay again.
“Fantastic Hotel, Fantastic Staff”
Reviewed 24 October 2011
We arrived a bit early (super early in Belfast speak) at midday and thought we would just leave our bags and head out for a while, but the lovely lady on reception advised that after a quick check there had been a cancellation and we were upgraded to the top floor. ALL of the staff from the kitchen, reception, bar, restaurant, cleaners were always friendly, chatty, smiley and most of all helpful, they seriously seemed like they could not do enough to ensure we had a great stay in Belfast. All the staff we had contact with over our stay are a true credit to this hotel. On top of this our room was beautiful, modern, spacious and extremely clean with a great bed and nice bedding and you couldn’t hear any noises from outside or inside the hotel. It had some great touches like iPod docks with bedside controls, big rain showers, steam proof mirrors, great big towels and little chocolates by the bed each night. You could make tea or coffee in the room or go down to the bar or restaurant which had reasonable prices for the great tasting food we tried, and the service was once again…spot on!
The hotel is located about a 10 minute walk from the city centre and there are heaps of bars, pubs and restaurants on the way. Our tours that we took while we were there (Black Cab Belfast City Tour and Allen’s Causeway tour) picked us up at the hotel anyway. We were originally going to walk to the start point of the Allen’s tour but the lady on reception cheerfully organised a pick up for us even though we didn’t book it through the hotel.
We will definitely be going back and would recommend this hotel to anyone. Thanks everyone for helping make our first visit to Belfast so memorable!!
Reviewed 24 October 2011
Delightful hotel full of friendly and professional staff. We stayed here whilst visiting our daughter who is at Queen’s University. Hotel is in a great position for the university but also town which we walked to.Warmest of welcomes from the charming receptionist who seemed to be on duty most of our stay so caught up on our activities as we came and went. Enjoyed cocktails in the bar and full Irish breakfasts. The room was a superiour but excellent value for money with comfy bed, large TV and seating area with great swinging chairs. Room 104 at front of hotel, 2 nights bed and breakfast was £160. Coming from London, the pace of life in the hotel but also Belfast seemed much nicer with people genuinely having time to talk. Loved the Hotel, thank you Dukes and loved Belfast!! We’ll be back for our daughter’s graduation!!
Reviewed 16 October 2011
My Partner and I stayed here for one night. We booked the dinner, bed and breakfast package! What great value for money!!
The rooms are massive, the bathroom was very impressive with both a bath and separate shower!
Dinner was nice, the restaurant has a nice feel to it! The bar is great for cocktails!
The staff are incredible, I can honestly say that I’ve never met a friendlier bunch of people anywhere! A real credit to Dukes!
I couldn’t recommend this hotel enough, I hope to return sometime soon 
“such a good convenient place to stay”
Reviewed 16 October 2011
this hotel is in the leafy area around Queens University but within reach of the city centre. Everything is nice about staying here. The rooms are lovely, sometimes slightly hot but the air conditioning can be put on. The staff are more than helpful. there are many resteraunts are around the hotel but we like eating at the hotel and there is usually a deal on for two people with a bottle of wine ! Breakfast is served with a good choice and great full Irish breakfast which easily keeps you going all day ! I would say on a visit to Belfast this hotel combines good quality service with attention to detail and a personable friendly atmosphere that you don’t always get in chain hotels.
“We loved our stay at Dukes at Queens – great boutique hotel!”
Reviewed 15 October 2011
Our deluxe double room was spacious, modern and comfortable. Beyond those qualities, though, it had a more intangible quality – it was fun and upbeat. Whoever designed the rooms did a fantastic job! The staff was friendly and helpful, the made-to-order breakfast was delicious, we enjoyed drinks and lunch at the bar/restaurant, and on-the-street parking was not a problem. Highly recommend!
Reviewed 13 October 2011
The rooms are big… enormous by Europe standards and very modern. The bed is extremely comfortable. Staff is very friendly and helpful. You’ll love it!
Reviewed 3 September 2011
Conveniently close to Queens University and the Botanic Gardens, Dukes at Queens is an excellent small hotel. The service was friendly and helpful, the room was comfortable with a huge bed, and the food in the associated Claudine’s Bistro very good.
Reviewed 31 August 2011
When we originally booked this hotel I wasn’t expecting too much as we got it for a very good price and it seemed to be quite central. How wrong we were! Our ferry over from Scotland was late and we did not arrive until after 12.30am, however, calling in advance to let them know they said there was no problem and that everything would be ready for our arrival.
Although the available parking is street parking we were able to find a space very close without any problem, the registration was simple and all we had to do was sign. The night guard/barman/receptionist was very nice and told us that the bar would be open as long as we liked. The room itself was wonderful, very large and quiet and tastefully decorated. The bathroom was also much welcomed, it was enormous with a large bath and shower. The bed was very large and comfortable and I can honestly say that we had no complaints.
When we eventually wandered down to the bar in delight we were greeted with reasonable prices and very nice decor, the barman was also great craic. After a great night’s sleep we were welcomed with a full breakfast which included a choice of a hot breakfast in addition to fruit and cereal etc. No complaints with that either.
The surrounding area has many bars and restaurants, although I would strongly suggest a taxi back in the evening if you have gone into the cathedral quarter as we did on our return journey back.
Reviewed 29 August 2011
The hotel has had a substantial revamp and this shows in the excellent fixtures and fittings in the bedrooms. It is well located in the Queens University area, adjacent to Botanic Park yet still close to Belfast city centre. I would be happy to use this hotel again.
“Fantastic hotel loved it great place to stop at”
Reviewed 28 August 2011
Excellent service nothing a problem, bed rooms huge ,bathrooms huge everything you need was there. Situated near city centre for night life good food good service everything good .it’s a must go back hotel.
Reviewed 13 August 2011
This hotel was perfect: beautiful room, spectacular bathroom, comfortable bed, friendly and helpful staff, and reasonable price. It is perfect if you need to visit Queens University Belfast (it’s right across the street). It’s also walking distance to Botanic rail station and numerous restaurants, shops, and bars. City centre is a walkable distance (about 20 min.). I don’t think that you could do better than this in Belfast at such a good price. Highly recommended.
Reviewed 1 August 2011
without doubt the best hotel i’ve stayed in; location, rooms and service all amazing. we booked a luxury triple direct with hotel. Room was absolutely enormous and fantastically equiped. Great beds, quiet and had everything you could need. The location is great, 10min walk through one of the nicest areas to city. Take time to explore the Queens area; has fab bars and places for food. Recommend the Japanese a few mins along the road as well as any of the “Deans” places. Book this hotel, you wont be disappointed.
Reviewed 27 July 2011
I’ve stayed in this hotel a few times now, and it just gets better and better!! the rooms are beautifully decorated, the cleanest and most comfortable i’ve probably ever stayed in!! the staff are so friendly and helpful and nothing is too much trouble for them. The newly refurbished cocktail bar Claudines is excellent, we’ve also had a fantastic meal there and very reasonably priced. The hotel is without doubt a hidden gem in Belfast- we love it!!
Reviewed 25 July 2011
i have stayed a few places over the city and must say this was the best yet. stayed a saturday nite for my hubbys birthday, room was very spacious, bed really comfortable and huge. nice decor and very clean,freshly cooked breakfast was lovely in morning too, we got deal on expedia and was really pleased will stay again.
Reviewed 24 July 2011
We have stayed in hotels all over the world and this one is definatly in our top 3. We didn’t have breakfast but the room and staff were exceptional.
“Great place and so close to the bars, sights, etc”
Reviewed 17 July 2011
We arrived jetlagged and tired direct from New Zealand hoping to find a reasonable place to catch up on sleep, then check out the local sights. The rooms were great and the beds even nicer. This is a lovely place with very helpful staff who pointed us in the right direction for everything we wanted to see. We would heartily recommend this hotel to others.
My girlfriend and I stayed here for 3 nights as a birthday trip and had a great time. The staff were very friendly and helpful, and organised both the open top bus tour and the coach trip to giant’s causeway which I highly recommend. It was a great way to see more of the Belfast countryside and was very informative. Sit on the right side of the coach for the best views! The causeway itself is amazing.
Our room was very comfortable and spacious, with great facilities. The breakfast is delicious and was great when we had it for room service one morning. We also ate in the hotel restaurant one evening and it was fantastic.
The city centre is within easy reach either on foot or a short taxi ride, and the immediate area is great for a variety of attractions. There are a few bars and restaurants down Botanic Avenue (good meal in Darcy’s, and the Chubby Cherrub in town), and the botanical gardens are nice to stroll around. There’s also the Ulster museum which was good but we didn’t get long to spend in there unfortunately.
Overall it was a fantastic place to stay, and I would highly recommend it.
Stayed 3 night whilst at a conference at Queens Univ. Its just around the corner, lots of restaurants & cafe’s nearby. Rooms v clean , receptionist girls very friendly and genuinely interested in you. Bed one of the most comfortable I’ve slept in for a while. V good breakfast included in my room rate. Would def go back again.
Ive stayed at this hotel lots of times now and thought id make a few notes to help fellow travellers. Without exception, the Hotel is excellent. The standard of service is the best. I use lots of Hotels as I travel a lot for work and am impressed when I get great service as most Hotels promise it but few deliver. You can help but be impressed by the energy and enthusiasm of the staff. The front desk staff are efficient, friendly nothing is too much trouble. The rooms are lovely, clean, modern and got loads of AV stuff. They are warm clean and welcoming. The bar and restaurant team are excellent – again nothing is too much trouble they are friendly and professional. Food is great – try the Chicken Supreme is excellent. Great value for money, hot fresh food. I did read a couple of negative comments about the place but honestly dont know what they are saying – they should get out more.
Wouldn’t hesitate to recommend this place – well done to all the Hotel team top service and top place.
We had a brilliant time at the hotel for my mothers’ 80th birthday party in February. The staff where really brilliant from the moment of booking through to the reception on arrival and throughout the night. The facilities where first class and catered for the wide range of ages in the group and the food was simply delicious. I would recommend this hotel for its location in Belfast as a quiet retreat within the Queens Quarter, where there is a great buzz , but mostly for the friendliness of the staff.
From the moment my wife and I arrived at the hotel we were made to feel welcomed and appreciated. The entrance and foyer of the hotel are both bright and welcoming and this was matched by the recepionist who greeted us with a friendly smile and made us feel right at home. Everything we needed to know about the services offered by the hotel was explained to us succinctly. We were also given information about different tourist trips that were available which we were then able to organise through the very accommodating reception staff. Our bedroom was excellent with a very large and comfortable bed with a large flatscreen television and ipod facility that even my wife was able to understand and operate. The bathroom had everything you would expect to find in a top hotel wihh everything spotlessly clean. On our first night we had a few drinks in the hotel bar which had a very relaxing atmosphere and on our second night we had a meal in the hotel dining room. Their menu and wine list were both extensive and when we eventually made our minds up on what to order we can honestly say that it was all first class and we found nothing disappointing. The staff in both the bar and restaurant were very friendly and contributed in making our stay very enjoyable. Mr G Sullivan - Trip Advisor
This is about our 4th stay at this hotel and what another great time we had. The moment we checked in to the moment we checked out we could not fault the reception staff at all, everything was FANTASTIC. Must admit i didnt use i-pod docking station as i wanted to stay in this hotel to sleep after enjoying my day being out and about and not having to worry about what typeof music is played in my room. will i stay here again? YOU BET YOUR BOOTS I WILL. Trip Advisor
On arrival at ‘dukes’ we were WARMLY greeted by reine the receptionist.she explained all the hotel had to offer and explained about the valentines menu,which we gladly took.the bedroom was HUGEEEEEEEE.WOW you could have fitted a family of 6 EASILY into this room. i and my partner have every intention of going back to ‘dukes’, next time we will be trying out the pizzas that dukes have to offer,we are told they are really really nice. Trip Advisor
Reception Fab! Fantastic Hotel, Thank You A Hunsdale Bangor 6 Feb 2011
All members of reception were extremely helpful and attentive. I would definately recoommend Dukes to family and Friends – Thanks for a Great Stay – Ms Donaghy Belfast 14 Feb 2011
Great hotel, great food and incrediable prices – thank you Ms Wakefield Manchester 13 Nov 2010
Best Reception Staff, myhusband travels a lot and they were excellent including Brasserie waitress (from Manchester she was brilliant) Food excellent Duck Salad beautiful - Mrs Jinkis Bridgend Wales 05 Nov 2010
I could not pick out one person as all your staff were exceptional and on return to Belfast I will always come to Dukes. Thanks to all the staff – Mr Scrioin Bristol 27 Oct 2010
It is my second time here and it is always amazing and the staff are lovely. Looking foward to our next stay Ms Carroll Dublin 06 Oct 2010
Courteous and freindly staff and very high standard of cleanliness. Very much recommend this hotel and would give it a big 4 stars – Mrs McMullan Castlewellan 28 Oct 2010
Lovely hotel, room was super, staff very helpful, nice quiet room and comfy bed, we will be back - J Barker Herts 18 Sept 2010
Very impressed with our Room and would be happy to recommend the hotel to friends and family - Mr Corry Ballyclare 31 July 2010
Rooms Spotless! Both waiting staff and reception staff were all very very helpful - Maclean Scotland 11 Sept 2010
Noiren, County Wexford, 12th April 2011
“I arrived yesterday feeling low after having an awful day of business meetings, and the overnight with your hotel completely made a bad night into a good one”
Kelly, USA, 11th April 2011
“Great location and very nice hotel (especially for the price). We’re happy we stayed here!!”
Aisling, County Tyrone, 9th April 2011
“Music in the bar on the Saturday night was superb. Also lunch on Saturday was fabulous
“Most relaxing hotel stay ever.”
